Be prepared for a wide range of responses when delivering news. Which range is described?

Be prepared for a wide range of responses when delivering news. Which range is described?

• A. From denial to extreme physical or emotional reactions
• B. From laughter to cheerfulness
• C. From indifference to agreement
• D. From curiosity to skepticism

Answer: (A)

When you deliver news, expect a wide spectrum of reactions, from denial to extreme physical or emotional responses. Denial is a common first reaction as people try to shield themselves from shocking information, and some may later show intense emotions or physical signs like shaking, crying, anger, or withdrawal. This range is the best fit because it captures how people process impactful news in real life—not just mild or positive responses, but the full potential of strong and even disruptive reactions. Other ranges describe only narrower or more positive responses, which don’t reflect the variability you might encounter when delivering significant information.

When you deliver news, expect a wide spectrum of reactions, from denial to extreme physical or emotional responses. Denial is a common first reaction as people try to shield themselves from shocking information, and some may later show intense emotions or physical signs like shaking, crying, anger, or withdrawal. This range is the best fit because it captures how people process impactful news in real life—not just mild or positive responses, but the full potential of strong and even disruptive reactions. Other ranges describe only narrower or more positive responses, which don’t reflect the variability you might encounter when delivering significant information.